Choose from our tiered portfolio of support services and get the guidance you need to handle your operational challenges. Put your trust in Hitachi so you can focus on what matters: innovating and mission operations.

Premium Support

Our white-glove service offers immediate support for business-critical environments with 24/7 on-site responses and rush delivery of replacement parts.

Standard Support

Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours.

Weekday Basic Support

Weekday Basic support covers essential operations. We provide routine maintenance during local business hours and next-business-day on-site support.

Customer Support Center

The Hitachi Vantara Federal Engagement and Support Center is here to help you resolve your product inquiry as quickly as possible.

Related Resources

Learn about Hitachi Vantara Federal support services.


Standard Support From Hitachi

Hitachi standard support services which offer same-day on-site general support as well as a four-hour target response time for critical system impact issues.


Weekday Basic Support from Hitachi Vantara

Learn how to meet your business continuity needs with the essential coverage and continuous remote monitoring of Weekday Basic support services from Hitachi Vantara.